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Female Feedback
 


Female Friendly Friendly Feedback

Ph 1300 7465 8425



Complaints Policy

If you have sourced a business, trade or service through our website and found your experience with them to be everything you were expecting and more, you are of course, encouraged to let us know.

Female Friendly™ understands that not everyone will find their experiences satisfactory on occasion.

If you have had a negative experience, we here at Female Friendly™, are also keen to hear your feedback.

When lodging a complaint to us, we request that you provide as much information as possible. This is for the benefit of all parties involved. All complaints are taken very seriously by the Female Friendly™ team, yet all complaints must first be established as genuine. We have developed a simple Complaints Form to assist you, either attached with this document or available on our website.

Useful information for us would be details of the experience, such as:

Date of the event

Person at the place of business that you dealt with

The experience in as much detail as you remember

Any documents (such as quotes, receipts, their policies) or photos (of damages caused for

example)

Any other information you may feel is relevant. (For example, an advertisement they did not

honour)

If you require any assistance on compiling this information, please feel free to contact the team at

Female Friendly™.

ONCE A COMPLAINT IS REPORTED TO FEMALE FRIENDLY

Once we receive from the customer all the required information to establish the complaint is

genuine, we send a letter to the business (attention to the Manager).

It informs the Manager that it is of the highest importance they respond as quickly as possible to this

complaint. Female Friendly™ also will inform them they are to report to us how and when they have handled this complaint.

Female Friendly™ will also emphasize to the business it is expected that a response on this situation is actioned within a fortnight (from the date of the letter informing them of the complaint). The business will be offered any support or assistance with this from Female Friendly™ if they require it.